Computers are by far one of the most useful things man has ever invented. But for such a useful tool, you'd think it would be made a little simpler and less prone to error. For instance, viruses. If your computer gets one, you're screwed. Unless you put your trust and money into an anti-virus software, which can prove to be more difficult and annoying than the viruses themselves. My laptop came pre-installed with Norton Anti-Virus Security, which I didn't really want or use, since my mom has a subscription for my computer to a better, more reliable service. Once my subscription to Norton on the laptop ran out, though, they would spam me with messages and try to trick me into getting a new subscription. I tried to uninstall multiple times, which only made Norton that much more annoying when it reappeared after each attempt.
There are three types of companies in the world: those who do good for society, those who do bad, and those who say they do good but really trash everything you own. Can you guess which one of those Norton is? Like I'm not trying to murder your company, I'm just trying to get away from your service. You should make it easy to leave your service simply for the convenience. Ok, sure, trapping your customer into something they don't really want is an effective customer retention strategy, but it's a pretty scummy one. And if I am forced into seeing your stupid messages every single time I open MY laptop, don't you think I'm going to complain, which is what I'm doing now. Don't you think one of these days someone will sue you for harrassment and spam? Seriously Norton (and all other companies that do this), screw off.
There are three types of companies in the world: those who do good for society, those who do bad, and those who say they do good but really trash everything you own. Can you guess which one of those Norton is? Like I'm not trying to murder your company, I'm just trying to get away from your service. You should make it easy to leave your service simply for the convenience. Ok, sure, trapping your customer into something they don't really want is an effective customer retention strategy, but it's a pretty scummy one. And if I am forced into seeing your stupid messages every single time I open MY laptop, don't you think I'm going to complain, which is what I'm doing now. Don't you think one of these days someone will sue you for harrassment and spam? Seriously Norton (and all other companies that do this), screw off.
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